GlucoFit

Refund Policy

Last updated: November 14, 2024

At +44 (4) 7190 413 209, we are committed to ensuring customer satisfaction. If you are not satisfied with our products or services, we are here to help you with refunds or exchanges. This refund policy describes the terms and procedures for refund requests.

1. Refund Eligibility

To be eligible for a refund, you must request it within the established period from the date of purchase and meet the following conditions:

  • The product or service must be in its original condition.
  • You must provide proof of purchase, such as a receipt or order number.
  • You must have attempted to resolve the issue with our support team.

2. Refund Process

To request a refund:

  1. Contact our support team by email or phone.
  2. Provide your order details and the reason for the refund request.
  3. Submit necessary documentation, such as receipts or screenshots.

Our team will evaluate your request and notify you of the outcome within 7 business days.

3. Partial Refunds

In certain cases, we may issue partial refunds:

  • If the product is partially used or damaged.
  • For items with special promotional offers or discounts.

4. Exceptions

Refunds are not provided in the following cases:

  • Digital products that have been downloaded or accessed.
  • Custom or made-to-order items.
  • Items purchased during final sales or clearance events.

5. Refund Method

If approved, the refund will be processed as follows:

  • The refund will be issued to the original payment method.
  • It may take 7-10 business days to process.
  • We are not responsible for delays caused by your bank or credit card provider.

6. Exchange Policy

If you wish to exchange a product or service:

  1. Contact our support team with your order details.
  2. State the reason for the exchange.
  3. Our team will guide you through the exchange process.

7. Contact Us

For any questions or assistance related to refunds or exchanges, please don't hesitate to contact us:

  • Email: [email protected]
  • Phone: +44 (4) 7190 413 209
  • Address: 235 Deansgate, Manchester M3 4EN, UK
Important Notice: This refund policy applies in accordance with your purchase terms and applicable legislation. We may update this policy occasionally, so we recommend reviewing it regularly.